Terms of service
Terms of Service
Welcome to Chromix. These Terms of Service ("Terms") govern your access to and use of the Chromix website at www.chromix.co.za (the "Website") and any purchases you make through it. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
Chromix is operated by STEKU PTY LTD, a business registered in South Africa with its principal place of business in Durban, KwaZulu Natal.
Contact: stephan@chromix.co.za
1. Definitions
"Chromix," "we," "us," and "our" refer to [Insert registered entity name], the operator of the Website.
"Customer," "you," and "your" refer to any person who accesses the Website or places an order through it.
"Products" refer to all aluminium metal posters and related accessories available for purchase on the Website, including both catalogue designs and custom printed items.
"Custom Order" refers to any product where the customer has uploaded their own image or requested a personalised design.
2. Eligibility
You must be at least 18 years of age to make a purchase on this Website. By placing an order, you confirm that you are 18 or older and that the information you provide is accurate and complete.
3. Products and Descriptions
We make every effort to display our products accurately on the Website, including colours, dimensions, and finishes. However, because our products are printed using dye sublimation on aluminium, slight colour variations may occur between what you see on screen and the final printed product. These variations are inherent to the printing process and do not constitute a defect.
All product dimensions and specifications are listed on the relevant product page. Please review these carefully before placing an order.
4. Pricing and Payment
All prices are listed in South African Rand (ZAR) and include VAT where applicable. Shipping costs are calculated at checkout and displayed before you confirm your order.
We reserve the right to update pricing at any time without prior notice. The price applicable to your order is the price displayed at the time you place it.
Payment must be made in full at the time of purchase. We accept the payment methods listed at checkout. Your order will not be processed until payment has been confirmed.
5. Orders and Fulfilment
By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline any order at our discretion.
Once your order is confirmed and payment received, we will begin production. You will receive a confirmation email with your order details. Estimated production and delivery timescales are provided on the Website and in your order confirmation, but these are estimates only and are not guaranteed.
If we are unable to fulfil your order for any reason, we will notify you and issue a full refund.
6. Shipping and Delivery
We currently ship within South Africa. Delivery timescales vary depending on your location and are estimated at checkout.
Risk of loss and damage passes to you upon delivery. If your order arrives damaged, please refer to our Return and Refund Policy for instructions on how to submit a claim.
We are not responsible for delays caused by courier services, incorrect delivery information provided by you, or circumstances beyond our reasonable control.
7. Custom Orders
When you place a Custom Order by uploading your own image, you are responsible for ensuring that:
(a) You own the image or have the legal right to use it for printing purposes.
(b) The image does not infringe on any third party intellectual property rights, including copyrights and trademarks.
(c) The image does not contain any unlawful, offensive, defamatory, or otherwise objectionable content.
By uploading an image, you grant Chromix a limited, non transferable licence to reproduce that image solely for the purpose of fulfilling your order. We do not claim ownership of your images and will not use them for any other purpose without your consent.
Chromix reserves the right to refuse any Custom Order at our discretion, including if we believe the content may infringe on third party rights or violate any law.
Custom Orders are non refundable unless the product is defective. Please refer to our Return and Refund Policy for details.
8. Returns and Refunds
Our full Return and Refund Policy is available on the Website. By placing an order, you agree to the terms set out in that policy.
In summary: we do not offer returns for change of mind. If your product arrives damaged or defective, contact us within 14 days of delivery and we will offer a replacement or full refund at your choice.
Your statutory rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 are not affected by these Terms.
9. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Chromix or its licensors and is protected by South African and international intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.
The Chromix name, logo, and all related marks are trademarks of [Insert registered entity name]. Unauthorised use is prohibited.
10. User Conduct
When using the Website, you agree not to:
(a) Use the Website for any unlawful purpose or in violation of any applicable law or regulation.
(b) Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
(c) Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems.
(d) Interfere with or disrupt the operation of the Website.
(e) Use any automated means (bots, scrapers, or similar tools) to access or collect data from the Website without our written permission.
11. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy, which is available on the Website. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.
12. Limitation of Liability
To the maximum extent permitted by South African law, Chromix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the purchase of any product, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from or related to an order shall not exceed the total amount you paid for that order.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under South African law, including liability under the Consumer Protection Act 68 of 2008.
13. Indemnification
You agree to indemnify and hold Chromix, its directors, employees, and agents harmless from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:
(a) Your use of the Website.
(b) Your breach of these Terms.
(c) Any content you upload, including Custom Order images that infringe on third party intellectual property rights.
14. Third Party Links
The Website may contain links to third party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of these external sites. Accessing third party links is at your own risk.
15. Force Majeure
Chromix shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, internet disruptions, strikes, government actions, pandemics, or supply chain disruptions.
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.
We encourage you to review these Terms periodically. The "Last updated" date at the top of this page indicates when the most recent changes were made.
17. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms, together with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and Chromix regarding your use of the Website and the purchase of products. They supersede all prior agreements and understandings, whether written or oral.
20. Contact Us
If you have any questions about these Terms, please contact us:
Email: stephan@chromix.co.za Location: Durban, KwaZulu Natal, South Africa