Shipping policy
Shipping Policy
At Chromix, every metal poster is crafted with care using dye sublimation on aluminium. Because most orders are produced on demand, please allow for production time before dispatch. We want your poster to arrive in perfect condition, so we take packaging and handling seriously.
Processing Times
Standard catalogue orders are typically produced and dispatched within 3 to 5 business days of payment confirmation.
Custom orders (where you have uploaded your own image) may require an additional 1 to 2 business days for image review and print preparation.
During promotional periods or high demand, processing times may be slightly longer. We will notify you if there is a significant delay with your order.
Delivery Areas
We currently ship within South Africa only. We deliver to all major cities and towns serviced by our courier partners.
If you are located in a remote area, delivery may take longer than the standard estimates below. Additional surcharges may apply for remote deliveries and will be displayed at checkout.
International shipping is not available at this time. We will announce on our website and social media when international delivery becomes available.
Estimated Delivery Times
Delivery times are estimated from the date of dispatch, not from the date of order. Timescales vary by location:
Major metros (Durban, Johannesburg, Cape Town, Pretoria): 2 to 4 business days after dispatch.
Other urban areas: 3 to 5 business days after dispatch.
Rural or remote areas: 5 to 8 business days after dispatch.
These are estimates and not guaranteed delivery dates. Chromix is not responsible for delays caused by courier services, incorrect address details, or circumstances beyond our reasonable control.
Shipping Rates
Shipping costs are calculated based on your delivery address and the size of your order. The exact shipping fee is displayed at checkout before you confirm your purchase.
We may offer free shipping promotions from time to time. These will be clearly communicated on the Website and are subject to the conditions stated at the time of the offer.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. If you do not receive a tracking notification within 5 business days of placing your order, please contact us at stephan@chromix.co.za.
Packaging
Each metal poster is carefully packaged to ensure it arrives in perfect condition. Our packaging includes protective materials designed to prevent scratches, dents, and bending during transit.
If your order arrives with damaged packaging, please note the condition with the courier at the time of delivery where possible, take photographs, and contact us within 7 days. Refer to our Return and Refund Policy for full details on damaged item claims.
Failed or Missed Deliveries
If a delivery attempt is unsuccessful (for example, no one is available to receive the parcel), the courier will follow their standard redelivery process. This may include leaving a notification with collection instructions or scheduling a second attempt.
If an order is returned to us due to an incorrect address provided by you or multiple failed delivery attempts, we will contact you to arrange redelivery. Additional shipping fees may apply for redelivery.
Lost Shipments
If your tracking information shows no movement for more than 7 business days, or if your order has not arrived within 14 business days of dispatch, please contact us. We will investigate with the courier and, where applicable, arrange a replacement or full refund at no additional cost to you.
Address Accuracy
Please ensure your delivery address is complete and accurate when placing your order. Chromix is not responsible for orders delivered to an incorrect address due to information provided by the customer.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at stephan@chromix.co.za. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered production.
Contact Us
For any shipping queries:
Email: stephan@chromix.co.za Response time: Within 2 business days