Contact information
Contact Us
Have a question, need help with an order, or just want to say hello? We would love to hear from you.
Get in Touch
Email: stephan@chromix.co.za Response time: Within 2 business days
What We Can Help With
Order queries: Tracking, delivery updates, address changes, or order cancellations before dispatch.
Product questions: Sizes, finishes, mounting, custom orders, or help choosing the right poster for your space.
Defective or damaged items: If your poster arrived damaged or has a print defect, email us with your order number and photographs of the issue. We will get it sorted.
B2B and trade enquiries: If you are an interior designer, hotel, corporate buyer, or business looking to order in bulk, get in touch and we will walk you through our trade options.
General feedback: We are always looking to improve. If you have suggestions, compliments, or concerns, we want to hear them.
Before You Get in Touch
You may find the answer you are looking for in one of our policies:
Shipping Policy — Processing times, delivery areas, tracking, and packaging.
Return and Refund Policy — How to submit a claim for damaged or defective products.
Terms of Service — The full terms governing your use of our website and purchases.
Business Details
Brand: Chromix Entity: STEKU PTY LTD Location: Durban, KwaZulu Natal, South Africa Email: stephan@chromix.co.za
We aim to respond to all enquiries within 2 business days. For urgent matters, please include "URGENT" in your email subject line and we will prioritise your request.